How much time we would have spent on IVRs on telecoms and banks getting a resolution on our queries. It is important for neobanks and fintechs to redesign customer support and provide superlative customer experience.
1. Make support available 24*7
2. No menus, IVRs or protocols
3. Provide live chat along with email
4. Build knowledge base and educate customers
5. Minimize reply time
6. Provide digital self-service
7. Measure metrics
8. Implement queues
Please see the link in the first comment for the complete article.
Please share any examples of Indian fintech implementing superior customer experience.
Post 9
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