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Akshit Kumar Gupta
Fintech Product Manager | Ex- Niyo, Paytm | IMI - New Delhi
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March 18, 2025
๐“๐ฐ๐จ ๐๐š๐ญ๐ก๐ฌ ๐จ๐Ÿ ๐€๐ˆ ๐ข๐ง ๐…๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ I listened to a fascinating podcast on the future of generative AI in financial services. AI in financial services is now ๐ฆ๐จ๐ฏ๐ข๐ง๐  ๐Ÿ๐ซ๐จ๐ฆ ๐ฉ๐ž๐ซ๐ข๐ฉ๐ก๐ž๐ซ๐š๐ฅ ๐š๐ฉ๐ฉ๐ฅ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ like marketing and development to ๐›๐ž๐œ๐จ๐ฆ๐ข๐ง๐  ๐ฉ๐š๐ซ๐ญ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐œ๐จ๐ซ๐ž ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ. There are 2 clear paths for AI in financial services. ๐๐š๐ญ๐ก ๐Ÿ: ๐ˆ๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐œ๐ž & ๐€๐๐ฏ๐ข๐œ๐ž ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ These are companies that help you understand, manage your money or make decisions. Example: Cleo, an AI financial assistant that: - Helps users track spending without judgment - "Roasts" users about poor spending choices in a friendly way - Builds trust through conversation, not just data - Provides personalised advice when you need it These companies use AI to leapfrog traditional banks and quickly disrupt services. They don't need legacy systems or thousands of employees. ๐๐š๐ญ๐ก ๐Ÿ: ๐๐š๐ง๐ค๐ข๐ง๐  ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ These companies hold and move your money. For example, traditional banks offer accounts and credit and payment companies that handle transactions. Their strength lies in the trust and data from years of customer relationships. ๐–๐ก๐š๐ญ ๐“๐ก๐ข๐ฌ ๐Œ๐ž๐š๐ง๐ฌ ๐…๐จ๐ซ ๐˜๐จ๐ฎ: If you're a new startup you could focus on Path 1. Use AI to provide smarter advice, insights and intelligence and ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ ๐ข๐ง๐œ๐ฎ๐ฆ๐›๐ž๐ง๐ญ๐ฌ ๐ฐ๐ข๐ญ๐ก ๐š ๐ญ๐ข๐ง๐ฒ ๐ญ๐ž๐š๐ฆ. If you're a bank you can ๐ฉ๐š๐ซ๐ญ๐ง๐ž๐ซ ๐ฐ๐ข๐ญ๐ก ๐๐š๐ญ๐ก ๐Ÿ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐š๐ง๐ ๐ฎ๐ฌ๐ž ๐€๐ˆ ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž ๐ฒ๐จ๐ฎ๐ซ ๐œ๐จ๐ซ๐ž ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ. The winners will be those who know which path they're on and play to their strengths. Which path is your company on? Thoughts? #FinancialServices #AI #Fintech #Banking Go through the Podcast in the comments.
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March 18, 2025
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Profile picture of Akshit Kumar Gupta
Akshit Kumar Gupta
Fintech Product Manager | Ex- Niyo, Paytm | IMI - New Delhi
6 months ago
https://www.youtube.com/watch?v=uaMv2CCOMnc&t=1276s
7 ๐‹๐ž๐ฌ๐ฌ๐จ๐ง๐ฌ ๐Ÿ๐ซ๐จ๐ฆ ๐ฆ๐ฒ ๐๐ข๐ฒ๐จ ๐„๐ฑ๐ข๐ญ:(๐’๐จ ๐˜๐จ๐ฎ ๐ƒ๐จ๐ง'๐ญ ๐‹๐ž๐š๐ซ๐ง ๐“๐ก๐ž๐ฆ ๐ญ๐ก๐ž ๐‡๐š๐ซ๐ ๐–๐š๐ฒ) During my Niyo exit, HR head of Niyo ๐‰๐š๐ ๐š๐๐ข๐ฌ๐ก ๐ promised full notice period payment for early relieving. Reality? They paid only till last working day and then ghosted. As the head of HR, his role was to provide transparency and ensure ethical treatment of employees. Here's what I learned: 1. ๐„๐š๐ซ๐ฅ๐ฒ ๐‘๐ž๐ฅ๐ข๐ž๐ฏ๐ข๐ง๐  ๐‘๐ž๐š๐ฅ๐ข๐ญ๐ฒ Know the notice period rules: Companies can cut it short when you resign, but must honor it fully when they terminate. The initiator of the exit matters. But making false promises about payment? That crosses an ethical line. Prepare your finances for early exit and get ALL payment commitments in writing. 2. ๐„๐ญ๐ก๐ข๐œ๐ฌ ๐‡๐š๐ฌ ๐๐จ ๐‡๐ข๐ž๐ซ๐š๐ซ๐œ๐ก๐ฒ When I specifically asked HR employee ๐’๐ฎ๐ฆ๐ž๐๐ก๐š ๐’๐š๐ฑ๐ž๐ง๐š about the payment, she confirmed they would settle the full notice period amount. She was present in the meeting with HR Head Jagadish B and backed his promises. Later, when confronted, she hid behind the excuse of being 'just a junior employee without authority. If you help mislead others, you're equally responsible. 3. ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐‘๐ž๐ช๐ฎ๐ข๐ซ๐ž๐ฌ ๐‚๐จ๐ฎ๐ซ๐š๐ ๐ž Instead of admitting they wouldn't pay, they chose deception. True leaders face tough conversations. 4. ๐Š๐š๐ซ๐ฆ๐š ๐‚๐จ๐ฆ๐ž๐ฌ ๐€๐ซ๐จ๐ฎ๐ง๐ When I tried to call ๐‰๐š๐ ๐š๐๐ข๐ฌ๐ก ๐ he said he is in meeting and would call after the meeting. When the HR head lacks courage to even take calls (3 months of "in meetings" now), it shows character. Stand up against fraud - it matters. 5. ๐ƒ๐จ๐ง'๐ญ ๐“๐ซ๐ฎ๐ฌ๐ญ ๐„๐ฆ๐ฉ๐ญ๐ฒ ๐–๐จ๐ซ๐๐ฌ Despite founders ๐•๐ข๐ง๐š๐ฒ ๐๐š๐ ๐ซ๐ข and ๐•๐ข๐ซ๐ž๐ง๐๐ž๐ซ ๐๐ข๐ฌ๐ก๐ญ constant reminders of their employee-to-entrepreneur journey (to highlight empathy towards employees) and claims of '5 years of runway' in every townhall, their actions spoke louder: they couldn't even honor simple promises. 6. ๐๐ฎ๐ž๐ฌ๐ญ๐ข๐จ๐ง ๐…๐จ๐ฎ๐ง๐๐ž๐ซ ๐–๐จ๐ซ๐ฌ๐ก๐ข๐ฉ Creating jobs isn't enough if they're toxic. Many Indian startup founders prioritize business goals over ethics. Choose role models wisely. 7. ๐˜๐จ๐ฎ'๐ซ๐ž ๐•๐š๐ฅ๐ฎ๐š๐›๐ฅ๐ž ๐”๐ง๐ญ๐ข๐ฅ ๐˜๐จ๐ฎ'๐ซ๐ž ๐๐จ๐ญ Top ratings for 2 years meant nothing when their "values" were tested. Companies can flip overnight. This isn't about settlement anymore. It's about calling out a culture where leaders make false promises. Where ethics are preached but not practiced. Remember: If you can't face someone after making a promise, don't make that promise at all. Sharing my story so others don't have to learn these lessons the hard way. #StartupCulture #IndianStartups #WorkplaceEthics #LeadershipLessons #TechStartups Niyo Solutions Inc.
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January 7, 2025